Travel Green and Green Key Eco-Rating Certified - Heidel House Resort & Spa.

Frequently Asked Questions

We know many questions arise as you plan and prepare for your stay. If your question isn't listed or you would like additional assistance, please call us at 800.444.2812.

Reservations

Is a deposit required at the time of reservation?
What is your cancellation policy?
Do you charge a resort fee?

Arrival

What time is check-in and check-out?
Can I have an early check-in or late check-out?
Can I have directions to the resort?
Is there a charge for parking?
What is the nearest major airport?
Can I bring my pet?
Where can I secure valuables during my stay?

Guest Rooms

Do I have access to wireless Internet?
Are roll-away beds or cribs available?
Do you have handicap accessible rooms?

Dining

When are your restaurants open?
Is room service available?
Can you accommodate special requests or dietary restrictions?
What is the dress code in your restaurants?

Miscellaneous

Do you have a gift shop?
Is child care service available?
Do you provide laundry and dry cleaning service?
Do you have an ATM?
Do you have a business center?
Do you have a fitness room?
Are there designated smoking areas on property?

 

Reservations

Is a deposit required at the time of reservation?
Room reservations are guaranteed by advance deposit equal to one night’s stay. Heidel House Resort reserves the right to accept guaranteed reservations only.

What is your cancellation policy?
Early departures or reservations canceled within 72 hours of the arrival date are subject to a cancellation fee of one night’s lodging. A $20 service fee will be charged for all reservations cancelled outside of 72 hours.

Do you charge a resort fee?
Heidel House Resort & Spa does not charge a resort fee.

 

Arrival

What time is check-in and check-out?
Check-in begins at 3:00 p.m. and check-out is prior to 11:00 a.m.

Can I have an early check-in or late check-out?
Early check-ins are upon request and cannot be guaranteed. We welcome you to call the morning of your reservation to get a better outlook on how soon your room will be ready. Every effort will be made to accommodate your request.

If you would like a late check-out, please call the front desk the morning of your departure. We will make every effort to accommodate your request. There is a charge for rooms occupied past check-out time without prior approval.

If we are unable to accommodate your early check-in or late check-out, we are happy to store your luggage for you.

Can I have directions to the resort?
Visit our transportation and directions page for driving directions and a map.

Is there a charge for parking?
Guests are welcome to park in any of our parking lots free of charge.

What is the nearest major airport?
Outagamie County Regional Airport, Milwaukee County’s General Mitchell International Airport, Dane County Regional Airport, O’Hare International Airport and Midway International Airport are all within a convenient distance from Heidel House Resort. Visit our transportation and directions page for additional information.

Can I bring my pet?
Unfortunately, except in those cases of service animals trained to assist individuals with disabilities, pets are not allowed on resort property. We are happy to provide you with information on area kennels.

Where can I secure valuables during my stay?
Our front desk staff is happy to assist you in storing valuable items in a safety deposit box at no charge.

Please check your room thoroughly before departure. We cannot be held responsible for items left in your room.

 

Guest Rooms

Do I have access to wireless Internet?
Complimentary wireless Internet is available throughout the resort including in the lobby, guest rooms and meeting rooms. Sorry, there is no WiFi access in our vacation rentals.

Are roll-away beds or cribs available?
Roll-away beds are available for a charge of $15 per night. Cribs are available for no charge (based on availability).

Do you have handicap accessible rooms?
Handicap accessible rooms are available.

 

Dining

When are your restaurants open?
Dining room hours vary from season to season. For current hours, please visit the Grey Rock, Sunroom, BoatHouse and Pump House Ice Cream Parlor pages or call us at 800-444.2812.

Is room service available?
A room service menu is provided in your guest room directory. Touch 257 from your room phone to place an order.

Can you accommodate special requests or dietary restrictions?
It is our pleasure to enhance your dining experience in any way possible. Please contact us in advance so that our restaurant manager can work with you to accommodate your needs to perfection.

What is the dress code in your restaurants?
All of our restaurants offer a relaxed lakeside atmosphere, where guests are welcome to dine in casual dress.

 

Miscellaneous

Do you have a gift shop?
Our gift shop is located to the right of the entrance within the Main Lobby. A variety of souvenirs and gifts are available as well as convenience items to supplement your stay. Browse through Heidel House apparel, spa products, scarves, handmade greeting cards and more. You can also book spa appointments here. Please contact the front desk for current gift shop hours.

Is child care service available?
Child care services are available year-round. Reservations are required 48 hours in advance and are based on availability. Please contact the front desk for more information.

Do you provide laundry and dry cleaning service?
A laundry bag and valet slip are located in the closet of each guest room. Please fill out the information and drop off the laundry at the front desk prior to 8:00 a.m. Monday through Friday. Sorry, this service is not available on weekends or holidays.

Do you have an ATM?
Yes, an ATM is located behind the staircase on level one of the Main Lodge, across from the entrance to the BoatHouse Pub.

Do you have a business center?
Our Business Center is located within the Main Lobby and offers a range of services including computers with Internet access, printers and more. For additional assistance including copies, please contact the front desk.

Do you have a fitness room?
Our fitness room is available to you 24 hours a day. Find it on the third floor of Lac Verde above the indoor swimming pool.

Are there designated smoking areas on property?
All Heidel House Resort & Spa guest rooms, buildings and restaurants are smoke-free.

 

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